OMBUDSMAN BETTER PRACTICE GUIDE TO COMPLAINT HANDLING



Ombudsman Better Practice Guide To Complaint Handling

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This booklet provides an evidence-based approach to complaint handling in a plain English, easy-to-understand format. It highlights the role of communication in Everyone has the right to complain. Find out why it is important for public sector organisation to manage complaints and the complaints process effectively.

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Better Practice Guide to Complaint Handling Privacy

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This booklet provides an evidence-based approach to complaint handling in a plain English, easy-to-understand format. It highlights the role of communication in Investigations by the Ombudsman are usually prompted by complaints from people who More information on the "Better Practice Guide to Complaints Handling" can

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Previously known as ‘Complaints and Public Grievance Handling Commonwealth Ombudsman, Better Practice Guide to Complaint Handling; Ombudsman Better Practice Guide to Complaint Handling, 2009Commonwealth Ombudsman, Better Practice Guide to Managing Unreasonable Complainant Conduct,

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